One Inbox for Every Customer Conversation, With AI Agents Built In

An AI chat and phone agent is a system that uses artificial intelligence to answer your ecommerce store's calls and website chat, speak or type naturally with customers, and look up real order and catalogue data instead of guessing.

Unlike a static FAQ page or basic call forwarding, it understands what a customer is actually asking, checks your live order and stock data, and can send the details straight to your team via email.

Rivoxa's AI agent works 24/7 on both channels, so a customer asking about their order at 9pm on a Sunday gets the same answer they would during business hours.

Right now, Rivoxa is offering free setup with simple 30-day rolling pricing. That means:

• No setup fees
• Pricing scoped to your call and chat volume

Compared to hiring extra support staff or paying per-ticket for a helpdesk tool, an AI chat and phone agent is significantly more cost-effective for growing ecommerce brands.

Yes. Rivoxa is built for ecommerce stores that get more order-status and product questions than their team can answer by hand — from single-founder shops to high-volume brands.

If enquiries pile up after hours, during a sale, or whenever staff are busy fulfilling orders, the agent keeps answering while your team focuses on the work that needs a person.

For growing stores, this means more enquiries answered without adding headcount.

Yes. Modern AI voice and chat technology reads as conversational rather than scripted.

Rivoxa's agent is tuned to respond naturally, ask relevant follow-up questions, and guide customers smoothly through an order-tracking, returns, or quote enquiry. Most customers simply experience it as a helpful member of your support team.

For ecommerce brands, this means professional, on-brand support without the cost of staffing every channel around the clock.

Every call and chat is logged, and every enquiry is captured. Rivoxa's agent collects:

• Customer name and contact details
• Order number, if the enquiry is about one
• Nature of the enquiry
• Any quote or return request raised

This is sent straight to your team and tracked in your own dashboard, so nothing needs chasing up manually. Faster follow-up typically means fewer abandoned enquiries and more resolved orders.

A traditional answering service or helpdesk relies on human operators and usually charges per minute, per ticket, or per seat.

Rivoxa's agent works instantly, 24/7, without queue times or ticket backlogs, at a predictable cost. It looks up real order and stock data, issues return labels, and integrates with your existing store platform.

For growing ecommerce brands, that means scalability and a consistent customer experience across every channel.