Privacy Policy

Privacy Policy

Effective Date: 05/03/2026
Business Name: Rivoxa
Website: https://rivoxa.co.uk/
Email: simeon@rivoxa.co.uk
Registered Address: 56 Sir John Newsom Way, Wewlyn

1. Introduction

Rivoxa (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following data:

a) Information You Provide

  • Name
  • Business name
  • Email address
  • Phone number
  • Billing information
  • Any information submitted via forms on our website

b) Call & AI Interaction Data

As part of our AI phone services, we may process:

  • Call recordings
  • Call transcripts
  • Caller phone numbers
  • Appointment details
  • Customer enquiries

c) Technical Data

  • IP address
  • Browser type
  • Device information
  • Cookies and analytics data

3. How We Use Your Information

We use your data to:

  • Provide and operate our AI phone services
  • Respond to enquiries
  • Process payments
  • Improve our services
  • Comply with legal obligations
  • Prevent fraud or misuse

We do not sell personal data to third parties.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contractual necessity (to provide our services)
  • Legitimate interests (to improve and secure our services)
  • Legal obligation
  • Consent (where required)

5. Data Sharing

We may share data with trusted third-party providers including:

  • Cloud hosting providers
  • Payment processors
  • CRM systems
  • AI processing providers
  • Analytics providers

All third parties are required to safeguard your data.

6. Data Storage & Security

We implement appropriate technical and organisational measures to protect data, including:

  • Secure servers
  • Encrypted data transmission
  • Access controls
  • Restricted internal access

Call recordings and transcripts are stored securely and only retained as necessary.

7. Data Retention

We retain personal data only for as long as necessary to:

  • Provide our services
  • Fulfil legal or contractual obligations
  • Resolve disputes

You may request deletion of your data at any time (subject to legal requirements).

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction
  • Request deletion
  • Object to processing
  • Restrict processing
  • Data portability
  • Withdraw consent

To exercise these rights, contact: [Insert Contact Email]

9. International Transfers

If we transfer data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

10. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse traffic.

You can manage cookie preferences via your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Rivoxa
Email: [Insert Email]
Address: [Insert Address]